1. Scope and responsible entity
This notice applies to personal information handled through the Hope Bridge website and official application flow. The company information displayed for Hope Bridge is:
Fast Cash Lending Corp.
Registration reference: CS20190000266
5th Floor, Co Ban Kiat Building II, 281 Juan Luna Street, Binondo, Manila, Metro Manila 1003, Philippines
If an application or product-specific privacy notice provides additional details about a particular activity, that notice also applies to that activity.
2. Information that may be collected
The information requested depends on the service you use and where you are in the application process. It may include:
- Identity and profile details, such as name, date of birth, address, citizenship, and valid identification information.
- Contact information, such as your Philippine mobile number and email address.
- Application and financial information, such as employment, income, expenses, requested amount, and repayment information.
- Verification information needed to confirm identity, prevent fraud, and meet legal requirements.
- Device and technical information, such as IP address, browser type, operating system, session data, and security signals.
- Communication records when you contact support or interact through an official channel.
Never send your OTP, PIN, or password through Viber or any support conversation.
3. How information may be used
Personal information may be used for stated and lawful purposes, including:
- Creating and managing an account or application.
- Verifying identity and evaluating eligibility.
- Preventing fraud, misuse, and security incidents.
- Preparing, administering, and servicing a loan agreement.
- Providing customer support and responding to requests.
- Meeting legal, regulatory, reporting, and recordkeeping obligations.
- Sending marketing communications where permitted and honoring opt-out requests.
- Improving service reliability, accessibility, and user experience using appropriately limited data.
Where applicable, the application privacy notice will explain the basis for processing and any automated decision support used during application review.
4. When information may be shared
Information may be shared only when necessary for the service, a legal obligation, or another purpose described to you. Recipients may include:
- The lender or financing provider identified in the loan offer.
- Identity verification, fraud prevention, credit assessment, payment, hosting, analytics, and support providers.
- Professional advisers, auditors, insurers, and collection or servicing providers where permitted.
- Government agencies, regulators, law enforcement, courts, or other parties when required by law.
- A successor organization in connection with a lawful merger, reorganization, or transfer, subject to applicable protections.
Personal information is not intended to be sold as a standalone product. Data sharing should remain connected to the purpose explained when the information is collected.
5. Retention and security
Personal information may be kept for as long as necessary for the application or loan relationship, customer support, dispute handling, fraud prevention, and applicable legal or recordkeeping requirements.
Reasonable organizational, physical, and technical measures are used to protect information. No online system can guarantee complete security, so you should also protect your device, account, and verification codes.
6. Your privacy rights
Subject to the Data Privacy Act of 2012 and applicable limitations, you may have rights to be informed, access information, object to certain processing, correct inaccurate data, request erasure or blocking, obtain data portability, seek damages, and file a complaint.
Send a request through the verified privacy or support channel shown in the application flow. You may be asked to verify your identity before a request is completed.
For more information, visit the National Privacy Commission.
7. Viber and external services
Viber and any external website or service have their own privacy practices. When you leave Hope Bridge or use a Viber feature, that provider may process information under its own terms and privacy notice.
Use only an official Hope Bridge conversation and verify any link before entering personal information.
8. Questions and requests
Use the official privacy or support contact shown in the Hope Bridge application flow or your verified Viber conversation. You may also send written correspondence to Fast Cash Lending Corp., 5th Floor, Co Ban Kiat Building II, 281 Juan Luna Street, Binondo, Manila, Metro Manila 1003, Philippines.
Include enough information to identify your request, but do not send an OTP, PIN, password, or full payment card number.
